Your plan, your choice
Refunds & cancellation
Need to stop your plan or ask about a charge? Here’s where to go and what to expect.
Draft policy, pending legal review
Cancel future renewals
Open Mail room and choose “Cancel plan” in your plan area. Your included sending stays available until the end of your current billing period. Canceling renewal does not automatically refund an earlier charge or stop a letter already submitted for mailing.
Open Mail roomYour three-business-day cancellation right
Our draft terms describe your right to cancel a service agreement without penalty or obligation within three business days of signing up. Email the team to exercise that right. This is separate from turning off your next plan renewal.
Request cancellationAsk us to review a charge
For a duplicate charge, an unexpected payment or a letter that appears not to have been sent, email us with your account email, payment date and the round or bureau involved. The team will review the payment and mailing records. A request is not an automatic refund approval; any statutory rights still apply.
If you want to stop a letter, contact us as soon as possible. Cancellation may not be possible once it has been submitted to the mailing service. Do not email reports, identity documents or sensitive account details.
Request a payment reviewContact: mdmonlineholdingsllc@gmail.com