Talk to the team

A little help, when you need it.

I’m here to help you make sense of your credit. For account, payment or mailing help, reach out to my team.

Email Alaya support

Use the email on your Alaya account and tell us what happened. For a letter or payment question, include the round, bureau and payment date if you know them.

Email the team

Keep your private details private

Please don’t email your Social Security number, card details, full account numbers, credit report or ID. Use the private upload area in your account for reports and mailing documents.

Refunds & cancellation Common questions